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Viewing 15 posts - 16 through 30 (of 846 total)
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  • in reply to: Wrong character shuts the books immediately #31682
    MSchappler
    Moderator

    Thank you for the information. The problem you are describing occurs on Sales Journals and Purchase Journals under the Journal Class.

    It can be any non numeric character that will cause this problem to occur. For now, enter the proper numeric characters in your Sales/Purchase details.

    An update to correct this problem will be released soon.

    Sorry for any inconvenience.

    Regards to All,

    Martin

    in reply to: DosBox – can’t find books #31250
    MSchappler
    Moderator

    This sounds like a MOUNT command issue.

    You can get help for the following sources:
    1. Type INTRO at the Dos-Bpx prompt.
    2. http://www.dosbox.com/wiki
    3. The Dos Box Manual that with the installation of Dos Box.

    Regards to All,

    Martin

    in reply to: Automatically Calculate the GST #31249
    MSchappler
    Moderator

    The flow of determining whether to charge tax is:
    1. The Sales journal
    2. The Revenue account
    3. Customer is charged and Geographical Region..

    I suspect the problem is within 2 above. The revenue account may be in a sub-folder of Sales/Revenue (NewViews > Account) that the Default trade / Tax Info is set to Exempt for the folder.I suggest that you set it to Taxable and then set the individual revenue accounts for the sub folder to exempt.

    When moving items to other accounts and you are prompted to Reprocess or As Is. Choose As Is as the tax amount will be left intact.

    Regards to All,

    Martin

    in reply to: New T4 Reporting Requirements for 2020 due to Covid-19 #31248
    MSchappler
    Moderator

    Yes. Both versions of NewViews will calculate boxes 57 to 60 and print/display on the T4 without any manual intervention from the user.

    This feature was announced in the 2.34..5 NV2 update released in December 2020.

    Regards to All,

    Martin

    in reply to: Column total underline #30715
    MSchappler
    Moderator

    Insert a row below the amount you wish the double underline to appear and then press enter key 4 times and enter the column number. Press enter and enter a D under the U column.

    Regards to All,

    Martin

    in reply to: Keyboard Locking #30546
    MSchappler
    Moderator

    Hello Wendy,

    I suspect that you have pressed the f(n) key on your keyboard. This F(n) key changes the behavior of the function keys.

    You’ll have to press the f(n) key and then try the function key in NV2. For example, press the F1 (which is the help key), if this key press does not position your web browser to a help topic press the F(n) key again and then press F1. again.Some keyboards display a light indicator altering you to function key switch (F(n)) toggled/selected.

    Regards to All,

    Martin

    in reply to: Restoring from backup logout #30381
    MSchappler
    Moderator

    If you wish to use the workstation.nv2_backup_logout file, copy it to your NewViews program folder/directory (usually C:\NV2) and rename the file to workstation.nv2

    This file is not an application database, it is a workstation login to access other application database files.

    Regards to All,

    Martin

    in reply to: Cross Account Listing Limited #29835
    MSchappler
    Moderator

    On the cross account selection field press Ctrl F11 or menu select Window > Define Columns. Look at the displayed Pick root. Click the drop down arrow and select Account. Close the Windows > Define Columns window and you should now see you complete posting account list from which to choose.

    Regards to All,

    Martin

    in reply to: F8 Pasting Error, then existing #29647
    MSchappler
    Moderator

    I suggest that you perform Database Utilities > All Checks on your application database to detect Database Integrity errors.If errors are found, then click the Reorganize Database button to fix these integrity errors.

    You can send the screen display to support@qwpage.com

    Regards to All,

    Martin

    in reply to: Reporting Vacation Accrual Balances on Employee's Payslips #29346
    MSchappler
    Moderator

    To get the details you require, you need to use Print > Paychecks from the list of your Employee Payroll Records. There is a template that you can use and modify to your needs using Print > Paychecks. The template is located in your NV2 program folder under the folder print_templates\payroll_ca\payroll_reports. Open the template payroll_ca_paycheck_ytd_vacation.xls and review the template cell mapping section.

    The cell mapping links Excel to the payroll account suffixes located under the button tab Advanced > Payroll Report Codes. An example is located in the Demo Books that come with NV2 using the employee Henry Hill using the paycheck date of June 1, 2018.

    I hope this helps.

    Regards to All,

    Martin

    in reply to: Extra columns #29160
    MSchappler
    Moderator

    When the workstation database is in the state you have described, closing the database via the windows task manager is currently the remedy to resolve this random problem. The windows menu is static whereas the NV2 menu is dynamic, the conflict arises from a sequence of key presses and mouse clicks.

    Regards to All,

    Martin

    in reply to: Auditor Password Reset #29111
    MSchappler
    Moderator

    To obtain/reset the Auditors password, you will need to fax or email a letter authorizing Q.W. Page Associates Inc. on Company Letterhead which includes your serial to release the passwords. This must be signed by an officer of the Company.

    The email address is: support@qwpage.com
    Fax Number is: 905-713-1407

    There is a $55 dollar charge for this service

    Note: purging data is not recommended

    Regards to All,

    Martin

    in reply to: Employee List of Cheque Transactions #28981
    MSchappler
    Moderator

    I suspect that the Advanced Payroll Report Codes window of the second company have not been entered or have been entered incorrectly. Match the account suffixes of the employees to the Payroll Report Codes window. Use your first company as a guide.

    The Payroll Report Codes should be entered where the Payruns exist but can be placed on the root Payroll > Canada folder.

    Regards to All,

    Martin

    in reply to: Employee List of Cheque Transactions #28968
    MSchappler
    Moderator

    Block the employees from Employee > List and menu select Print > Payroll Report. Enter your Begin and End Dates along and select the desired Detail Level by selecting the drop down arrow.

    The definition of the Payroll accounts to display can be found under the Advanced Tab > Payroll Report Codes. An example can be found in the provided Demo Books that is included with NewViews.

    More information can be found at the following URL address under Payroll > Custom Payroll Reports:

    https://newviews.com/nv2_manual/index.html

    Regards to All,

    Martin

    in reply to: Unable to Exit Newviews #28224
    MSchappler
    Moderator

    I suggested that you open the Windows Task Manager and click on the NV2 task and select the End Process/Task button. This will remove the NV2 process to which you can re-enter the workstation and the application database.

    Regards to all,

    Martin

    • This reply was modified 5 years, 1 month ago by MSchappler.
Viewing 15 posts - 16 through 30 (of 846 total)