“We are very happy with the wonderful on-line technical support service. The friendly, dedicated personnel always provide the best solutions promptly in resolving the technical issues that we have.”
With TeamViewer, you can allow authorized Q.W. Page support staff to view your computer screen remotely and resolve your issues quickly.
Users enrolled in a Premium Support Plan are entitled to a callback if a support representative is not available within 5 minutes from the time a call is placed to the Technical Support Department. Callbacks are guaranteed within 4 business hours.
You can send your questions directly to the Technical Support Department and receive a response via email. This service is ONLY available to registered NewViews users who have a valid Support Plan contract number. This contract number MUST be specified in your message for you to receive a response.
Support Plans for NewViews 2 and NewViews for Non-Profit Housing
NV2 Support Plans are purchased in blocks of 120 minutes, commencing on the date payment is received. You can also pay for telephone support as required on a per call basis.
Transferring an NV1 Support Plan to NV2
If you have any unused minutes on your NV1 for DOS Support Plan, they are automatically transferred to your NV2 Support Plan.
|PLANS||PREMIUM PLAN||PAY PER CALL|
|Cost||$225 per plan||$2 per minute
($20 minimum charge)
|Total Support Time Per Plan||120 minutes||N/A|
|Email Response Service||Yes
(incl in 120 mins)