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I was running statements and noticed that the Balance column which is the running balance was not correct. I checked to make sure I was using the correct document name which is Item_Balance_1 and I run different templates – it still did not total properly.
Is there something I am overseeing?
Tina
Go into the postings explorer of the customer account and right mouse click in the posting explorer (green table) View > Open. This will show you all of the open invoices in the customer account. Print > Statements prints the open items plus the items specified from the Print Statements screen.
Check your customer account reconciliation.
Regards,
Martin
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