technical support

“We are very happy with the wonderful on-line technical support service. The friendly, dedicated personnel always provide the best solutions promptly in resolving the technical issues that we have.”

Anita Christia CMAFinancial Controller, Wigwamen Incorporated

Remote Support

With TeamViewer, you can allow authorized Q.W. Page support staff to view your computer screen remotely and resolve your issues quickly.

Callback Service

Users enrolled in a Premium Support Plan are entitled to a callback if a support representative is not available within 5 minutes from the time a call is placed to the Technical Support Department. Callbacks are guaranteed within 4 business hours.

Email Response

You can send your questions directly to the Technical Support Department and receive a response via email. This service is ONLY available to registered NewViews users who have a valid Support Plan contract number. This contract number MUST be specified in your message for you to receive a response.

Support Plans for NewViews 2 and NewViews for Non-Profit Housing

NV2 Support Plans are purchased in blocks of 120 minutes, commencing on the date payment is received. You can also pay for telephone support as required on a per call basis.

Transferring an NV1 Support Plan to NV2

If you have any unused minutes on your NV1 for DOS Support Plan, they are automatically transferred to your NV2 Support Plan.

PlansPremium PlanPay Per Call
Cost$225 Per Plan$2 Per Minute
($20 min charge)
Total Support Time Per Plan120 MinutesN/A
Callback ServiceYesNo
Email Response ServiceYes
(incl in 120 min)
No