Q.W. Page Associates Inc.

Q.W. Page Associates Inc. develops next-generation technologies under the NewViews software brand, which has garnered a loyal and growing user base across North America.

In addition to our innovative accounting software products and related services, we use our expertise to innovate in several other areas. Our projects include working on advanced file systems, database management algorithms, networking, scalability, and human interface solutions to create powerful applications that enrich the user experience.

We maintain high standards for product development, technical support, and customer service, which is reflected by our excellent reputation in these areas. We invest heavily in training all our employees to ensure they continue to develop professionally while providing outstanding service to our customers.

Technical Support Specialist

We are hiring a full-time entry-level/junior Technical Support Specialist who will ensure the success of NewViews software installations by delivering a premium customer experience to product users. The successful candidate will provide post-sales product support to new customers, and ongoing product expertise to long-term customers, via phone, email, and remote desktop.

Responsibilities:

• Develop deep product expertise for all NewViews products.
• Provide first-line support to customers, responding to product questions and resolving customer issues.
• Lead remote training sessions to educate new and existing customers on using our products.
• Promote the benefits provided by new product releases and/or value-added services.
• Track, monitor and report performance for each account using CRM.
• Participate in testing of new features prior to product releases.
• Advocate on behalf of customers with regards to new features or enhancements to our products.

 Qualifications:

• 2 years post-secondary education in computer technology or business/accounting program.
• Experience with business software, preferably accounting software; competency with routine software maintenance (e.g. installing updates).
• Ability to proactively assess problems and opportunities.
• Ability to conduct research, both internally and externally, to solve problems.
• Attention to detail with a high level of accuracy.
• Excellent communication skills, both written and verbal.
• Proficiency with Microsoft Excel and Word.
• Exposure to using CRM and bug tracking tools is considered an asset.

Personal Characteristics:

• Team player with the ability to work closely with others.
• Ability to work with minimal supervision.
• Ability to maintain a positive attitude and enjoy helping others, especially under pressure.
• Ability to multi-task, prioritize as required, and adapt to change.
• Ability to learn many new subjects quickly.