Job Overview

We are seeking a Product Support Specialist who will ensure the success of NewViews software installations by delivering post-sales support and training to new and existing users. The successful candidate will be responsible for providing in-depth product expertise to customers both on-site and remotely, as well as assisting with product demos at conferences and trade shows.

Responsibilities

• Develop deep product expertise for all NewViews products.
• Provide post-sales support to customers, respond to product questions and resolve customer issues.
• Conduct on-site and remote training sessions to educate new and existing customers on using our products.
• Promote the benefits provided by our products.
• Advocate on behalf of customers with regards to new features or enhancements to our products.

Qualifications

• Minimum 1 year of hands-on experience with NewViews 2 or NewViews for Non-Profit Housing software. Please note that details of this experience must be included in your resume.
• Ability to effectively communicate technical information to audiences with limited computer expertise. Software training experience considered an asset.
• Experience in the non-profit housing sector considered an asset.
• Proficiency with MS Office – Outlook, Excel and Word.
• Ability to proactively assess problems and opportunities.
• Excellent communication skills and fluency in English, both written and verbal.

Soft Skills

• Ability to learn new subjects quickly.
• Team player with the ability to work closely with others.
• Ability to complete assigned tasks with minimal supervision.
• Ability to maintain a positive attitude and enjoy helping others, especially under pressure.
• Ability to multi-task, prioritize as required and adapt to change.