Product Support Specialist
Job Overview
We are seeking a Product Support Specialist who will ensure the success of NewViews software installations by delivering post-sales support and training to new and existing users. The successful candidate will be responsible for providing in-depth product expertise to customers both on-site and remotely, as well as assisting with product demos at conferences and trade shows.
Responsibilities
- Develop deep product expertise for all NewViews products.
- Provide post-sales support to customers, respond to product questions and resolve customer issues.
- Conduct on-site and remote training sessions to educate new and existing customers on using our products.
- Promote the benefits provided by our products.
- Advocate on behalf of customers with regards to new features or enhancements to our products.
Qualifications
- Minimum 1 year of hands-on experience with NewViews 2 or NewViews for Non-Profit Housing software. Please note that details of this experience must be included in your resume.
- Ability to effectively communicate technical information to audiences with limited computer expertise. Software training experience considered an asset.
- Experience in the non-profit housing sector considered an asset.
- Proficiency with MS Office – Outlook, Excel and Word.
- Ability to proactively assess problems and opportunities.
- Excellent communication skills and fluency in English, both written and verbal.
Soft Skills
- Ability to learn new subjects quickly.
- Team player with the ability to work closely with others.
- Ability to complete assigned tasks with minimal supervision.
- Ability to maintain a positive attitude and enjoy helping others, especially under pressure.
- Ability to multi-task, prioritize as required and adapt to change.