March 27, 2007 at 9:59 pm #11654WLooiParticipant
We had at one point using two workstations with two people but both people were using ADMINISTRATOR as the user – would this cause any problems? We have recently noticed that we are missing data at quite random intervals.
Thanks in advance!
WynnMarch 30, 2007 at 11:18 am #13621MSchapplerModerator
No, this would not cause a problem. A user could log into the books from different locations at the same time.
In regards to missing data, you should check for a file called NV20.LOG in the root of your NV2 program folder. It appends errors encountered while operating NV2. In many cases reorganizing the books from the NewViews 2.0 windows menu will solve the encountered errors.
Click Help > About either from the workstation or from within your application database to verify that you are using the most recent version of NV2. The current version is 2.08.16 (version 2.08 service pack 16). If you are using a prior version then get the latest version of NV2 from http://www.qwpage.com and install it on top of your current version.
MartinMay 29, 2007 at 12:01 am #13662JMacNeilParticipant
We have had this problem as well, and have had to re-enter data that was lost due to an error. We have checked for a NV20.log file and we do not have this file under C:/NV2/. If you can provide additional information on how to recover the data, this would certainly save a great deal of time and headaches.
Thanks in advanceJune 1, 2007 at 11:23 am #13671MSchapplerModerator
From a Postings Explorer right mouse click File > Sort > Select Index. Set the values for the Select Index window to:
You can F3 to choose Index but you must type in .tags/financial manually for now.
Perhaps the data is there but the tags are set to something other than financial.
If the tags are correct and the tags for the journals are set to financial and data is still missing then re-enter the data and exit the books and then backup the books.
If you cannot find your NV20.LOG file, click Help > About and verify under NewViews Program the directory your are running NV2 from.
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