Verify that you have the most recent version of NV2 which 2.08 service pack 8. Click Help > About at your workstation table or within your books and review below NewViews program.
If you are using the most recent version and the problem persists try another template with Print Checks. Press F3 in the value field next to template to choose.
You can forward the template you are using to me at firstname.lastname@example.org and I’ll review it. Include the text above when attaching your template.