If you are installing NV2 on a new machine then you need to click register from NewViews 2.0 windows menu. When the lock number is displayed, email support@qwpage.com with the subject NV2 Register quoting the following in the body of your email:

The displayed lock number
Your current NewViews Serial number (click Help About on your old machine)
The name of your company or full user name.
The type of machine installed (server/desktop/laptop and alias (example: “Bobs Desktop”)

Leave the registration screen displayed until you receive a response. In the response, you will receive a Key Number to register NV2 based on the information you have provided above.

If you are installing NV2 on the same machine, ensure that you are installing NV2 in the correct program folder as your prior version of NV2.