It seems that most nv2 users are phoning QWP when they have problems or questions (as I often do). QWP is also heavy into the training sessions and hopefully busy upgrading nv2.
However, by posting in the forum, it allows others to benefit from the answers and get a feel for how nv2 works (or dosen’t).
I’ve also tried to post from the point of view of my users. Most are extremely busy (posting from 500 to 2000 transactions per day), limited in their accounting and computer skills, and not interested in most of the advanced options which nv2 offers.
Before they convert, they expect nv2 to function as easy as nv1, increase their productivity, and be easy to learn.