> I have a friend using NV1 who is computer illiterate and is
> unable to enter his computer in normal windows mode .
Not to “nick-pick” but before you can expect any windows or nv programs to work correctly – Windows must work correctly.
I would strongly suggest that your Friend “repair” whatever the problems are. You must be able to enter windows in normal mode (for any version). it will be impossible for any one to help, prior to Windows working correctly. Then, I will be glad to help you find any answers – afterward.