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  • #11867

    DMegson
    Participant

    Is anyone experiencing an instance where in a client receivable account, there is a balance showing on the AR listing (in any view; setup,aging,or single period) but when you look in the account itself, there is actually no outstanding amount owing on that client account. I’ve tried changing the options (date, open, etc) but it still shows a balance even though everything has been paid on that client and all items are reconciled.

    #14195

    MSchappler
    Moderator

    Close your application database and select Database Utilities from the NewViews 2.0 menu. Under File in the Database Utilities window select your application database and then click Reorganize > Account History. This will fix your problem.

    The latest version of NV2 is 2.16 service pack three. Is suspect you are running an earlier version of 2.16 or perhaps version 2.15. Click Help > About to verify the version you are running.

    If you are running NewViews version 2.15, select NVCheck from the NewViews 2.0 menu and enter your application database under file and select Repair > Account History.

    I suggest that you download and install 2.16.3 on your system.

    Regards to All,

    Martin

    #14199

    JMacNeil
    Participant

    we have experienced the same problem on many sets of books, and we are running 2.16.3- we have had to reorganize the account histories- our concern is that this is a problem you could have without realizing, we wasted a lot of time trying to solve before we were advised to reorganize the books

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