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  • #20302

    I’m setting up a new payroll for the first time on an existing company since changing over to NV2. I have the completed the following: new employee, the Payroll Canada settings, pay withholding settings, pay run settings, and attempting to process first pay run. I’ve set up the anchor date as 31 Dec 2016; however, first pay run date will be 31 May 2017 (monthly). Changed the start/end dates to 01May17 – 31May17 but cannot process payroll because…

    “Payroll version does not contain tax information for dates prior to 01Jan2013”

    I am showing a history for payroll of “0.00” from 2009-20013 and other payrolls entries from 1989 to 1995, through the old NV1 account ledgers. I’ve even tried creating new account names unrelated to the old inactive accounts.

    What can I do to activate and create new/current payroll?

    Wendy McQueen


    I suspect that the Pay Period for the Payrun your trying to process is before 2013. Insert a new Payrun row and make sure the Pay Year is 2017. Enter 5 for the Pay Period number for the dates you have specified.

    I hope this helps.

    Regards to All,


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