[WMcQueen]

I think I figured it out? Direct entries to Income (credit) and to COS (debit) – a wash but still records the income as a non-financial entry. No receivable, no payable. Make sense?

[WMcQueen]

Martin,
Sometimes that does work, pressing the Fn Key and then we double check to make sure that F1 comes up and it does. Other times, F1 comes up, but we still have an issue with using the function keys – Alt EA, for example, not functioning properly and it’s adding columns. We then delete the columns and have to exit the program and go back in and then the keys are working as they should be.

[WMcQueen]

I had run the Database Utilities > All Checks and Reorganize. Ran it again, still had the same problem, but far less, only a couple times since (on 2 separate accounts).

[WMcQueen]

Thank you, Martin, as usual you have all the right answers! It worked.

[WMcQueen]

Using Report “payroll_CA_Advanced_2.xls” worked great for one company, but not a second company.

I did copy to separate names, tried copying the original file to “my templates”; using the file from the first company all with no luck.

One possibility is that there is NO >account >payroll >Canada listing all the transactions. Could this be the reason? How do I activate this account?

[WMcQueen]

Martin, are you suggesting a full reboot of the system being a computer “restart” or reinstall the program? I’ve tried a computer restart with no change.

The Print Preview does not contain the Company information. I have it set for display. When I review the file directly in Excel, the header and company information is present. I don’t believe that I have changed any of the set up information, it just stopped functioning as it did.

[WMcQueen]

Thank you Martin for your quick response… Maximizing the screen helps! So glad it was a quick fix. Thanks again

[WMcQueen]

Martin, I really don’t like the set up done for the APs that we set up with the Job Costing Column. Once inside the AP Account window, I’m very restricted and have to try different columns in order to post and view. Can’t view Open or Closed items, only ledger. I need to be able to enter either through the AP account or PI. If not possible for both, then I’ll go back to just the AP. How do I do this?

Also finding that the Bank Reconciliation doesn’t allow me to go into the detail of a transaction – can only see this in Ledger.

Can we set up a time to revert back to “no job costing analysis” and add a undefined column where I can include the job site and manipulate in Excel?

Thanks Wendy

[WMcQueen]

What am I doing that this changes to PI and causes the error?

[WMcQueen]

After taking a breath from panic and frustration, I found that I am able to post directly through the PI and JC Journals, but cannot add new items in the AP Account as I still get the error.

[WMcQueen]

duplicate entry, sorry
trying to delete

• This reply was modified 9 years, 8 months ago by WMcQueen.

[WMcQueen]

I did find some information under User Resourcs – Tips and Tricks.

Worked great and got it figured out.

Thanks,
Wendy

[WMcQueen]

Thanks for your help, Martin.

Unfortunately, I did have to delete all the payroll processing from July 1st forward and start from scratch. Just used the payslips I had, processed, compared, and re-printed.

Unprocessing and changing the payroll run sequence numbers, somehow messed up the YTD CPP, EI, and Tax numbers. I’m still out slightly on the Payroll Withholdings Report and T4 Summary, but I can manually adjust these numbers as I post and file the T4s through the CRA website.

Lesson learnt… don’t force the change in the dates to the run #. Check out why before proceeding 🙂

[WMcQueen]

Thomas,

Thank you, solved both my queries – how to get into the screen for setup all paycodes and to resolved my out of balance issue (it was in the payroll).

I was able to verify that all payroll codes were set up equally. Only concern that I have is that when I “copy an existing employee’s” records to a new employe, the codes are not copied over, ie total tos; whether or not pay codes are subject to EI/CPP/Tax, etc. even the WCB codes weren’t copied. I was under the impression that these are copied from one employee to another and I had to then only change the amounts.

Being able to get into the expand accounts > payroll > canada Then in the top blue panel select accounts “setup – all paycodes made it easy to verify that the set ups are correct. Next payday will tell me if the Medical Benefits is now working without doubling up on EI/CPP amounts.

Thanks again 🙂

[WMcQueen]

remove, had to re-install latest version

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