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Viewing 15 posts - 646 through 660 (of 857 total)
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  • in reply to: Payroll Report #13347
    MSchappler
    Moderator

    This is a problem that occurs in multiuser. It is fixed in a 2.08 service pack that should be released soon.

    Regards,

    Martin

    in reply to: Account setup copy #13346
    MSchappler
    Moderator

    Please. Zip up the NV2 books and upload them to:

    ftp://ftp.qwpage.com/pub/incoming

    Rename the zip file to your NewViews serial number and use windows explorer (copy) and open the above URL address in your web browser and right mouse click paste on the white background.

    Send an email to support@qwpage.com with the above forum text and the name of the file you had uploaded.

    Regards,

    Martin

    in reply to: Conflict between audit trail dates #13344
    MSchappler
    Moderator

    There are three suggestions that I have:

    1. Restore a backup of your books that does not have this problem. You should be rotating your backups. Do not overwrite your current data!

    2. Do not use the books until the actual date (todays date or system date) catches up with this future date.

    3 Upload your books for us to review and we will provide you an estimate of the cost to repair this problem. You can upload books to:

    ftp://ftp.qwpage.com/pub/incoming

    Also, send an email to support@qwpage.com indicating that the books have arrived (the filename) and quote this forum entry.

    In NV2, the audit trail can answer the who, what, when, and where questions related to created, changed, and deleted transactions. The system date of the machine is used to record the audit entry. If a user where to maliciously alter transactions that have occured and decided to alter the system date of the current machine being used to the past, they will not succeed because of the system date being prior to the current audit trail date. This is a security feature of NV2 which is very useful in a multiuser environment and of course auditing.

    It is very important to verify that the current system date and time is correct on your system.

    Regards,

    Martin

    in reply to: NewViews has been registered for a different computer #13343
    MSchappler
    Moderator

    Yes. When you had registered your NV2 product it was registered using your wireless network card. You will have to get your wireless network working or call in to re-register using your current network card connection.

    Call 905-946-9460 and speak to technical support or you can email a registration request to support@qwpage.com. Include your NV2 serial number, your name and company name, the type of computer (laptop/desktop), and include the lock number displayed on your screen by running Register from your NewViews 2.0 windows menu.

    You must leave this screen displayed on your system until you receive a return email providing you with:

    NewViews Serial number
    Registration Date
    Key Number

    Regards,

    Martin

    in reply to: New Topic or Forum #13341
    MSchappler
    Moderator

    Run Pay Account and set the destination to a file instead of printer. CLick Continue or F5. Open the file in Excel and then File > Print Preview. Is the first page of the preview blank?

    If paying multiple vendors, is there a blank page between each cheque?

    Regards,

    Martin

    in reply to: Consolidation Analysis in 2.08 #13340
    MSchappler
    Moderator

    There is a problem in 2.08. It has been corrected in a service pack that will be released shortly.

    Regards,

    Martin

    in reply to: error on import #13337
    MSchappler
    Moderator

    Download the latest version of NV2 from http://www.qwpage.com (2.08) and install it.

    Run GETLIB to bring in the latest version of NVEXPORT (version 73).

    Run NVEXPORT again and after run NV1 Import.

    Regards,

    Martin

    in reply to: books missing from shell #13335
    MSchappler
    Moderator

    Hit enter on Books and press enter on the C drive which will show the directories off of the C drive,. Cursur to NV and then issue /E to Expand which will show you the sub directories of C:NV – you should see your different set of books, press enter on one of them.

    If you have only one set of books press enter on the single dot directory (.)

    Regards,

    Martin

    in reply to: lost templates #13327
    MSchappler
    Moderator

    Cursor to make books and press enter. Press the forward slash (/) and then C to contract. You are looking for a directory called TPL which is located in your NewViews program directory (usually C:NV).

    Use / C to contract (out of) a directory and / E to expand (into). You goal is to expand into C:nvtpl to choose an available template.

    Regards,

    Martin

    in reply to: New Topic or Forum #13326
    MSchappler
    Moderator

    Hi Randy,

    I’ll be adding a new topic to the forum called Printing and Templates to this forum area.

    In regards to the slot names in shipping and customer address information, it’s time we add all the possible fields that you see in both of these windows. Look for this update in 2.09.

    The bug error you are experiencing is dure to the single quote character. Two quotes would not not produce this error. This will be fixed in the next update to NV2 or 2.09. This problem does not occur everywhere but may happen in other areas of NV2.

    We’ll look into the wrapping of Item_AccountDescription but for now you may want to format your account name cells with Shrink to fit under the Alignmenmt tab.

    Regards,

    Martin

    in reply to: Version 2.08 and Printing with french Excel #13322
    MSchappler
    Moderator

    You will need to send us a copy of your French Excel to remedy all possible problems with printing with the French version of Excel.

    We thought we had it with the prior error no Print Area had been defined on print templates, and that the range Zone_D_Impression was an invalid size.

    To correct any future problems we would need to install the French version of Excel for testing purposes.

    You can send it to:

    Q.W. Page Associates Inc.
    351 Steelcase Road West
    Units 1 & 2
    Markham, Ontario
    L3R 4H9

    Regards,

    Martin

    in reply to: Version 2.08 and Printing with french Excel #13321
    MSchappler
    Moderator

    I will look into and let you know.

    Regards,

    Martin

    in reply to: Account setup copy #13318
    MSchappler
    Moderator

    You can right mouse click from the Pay Codes window and click Print > All.

    I can create a new employee from an existing employee with the exact Pay Codes and employee account setup from the information in the NewViews Manual > Payroll > Canada Payroll > Using Payroll > Creating an Employee.

    Substitute Canada Payroll with USA Payroll if you are creating USA Employees.

    I am using version 2.08. Check your Help > About window to verify your NewViews version.

    Regards,

    Martin

    in reply to: Problem Print Invoices to File #13317
    MSchappler
    Moderator

    When the Print Invoice Setting Window appears, click on the value field next to file name and press F3 which will display a windows Filename Dialog Window. Navigate this window to where you would like to save the file and type the file name in under File name and press enter. The path selected and the file name entered will appear as the value next to Filename. Click Continue.

    If you had entered MyInvoice as File name and chose to navaigate to a folder called Printing on the root of your C drive, the value C:/Printing/MyInvoice would appear. When you click Continue, the following file would appear in your Printing folder:

    MyInvoice.xls

    The xls extension is an Excel extension.

    I cannot duplicate “file exists – overwrite” after changing the name in the value field of Filename in the Print Invoice Settings window. I’ve tried this in NV2 2.07.

    Regards,

    Martin

    in reply to: Block Copy and Paste #13316
    MSchappler
    Moderator

    No, not fron the details window. You can Block Copy the transaction ledger from the posting/transaction explorer which includes the details.

    Use Block Paste to paste the above copied block (after being saved in block copy) to the same type journal or account type. You cannot copy a Purchase Invoice to copy to a Sales Invoice.

    Regards,

    Martin

Viewing 15 posts - 646 through 660 (of 857 total)