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Viewing 15 posts - 16 through 30 (of 805 total)
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  • in reply to: NewViews 2 and AVG Anti-virus Softwar, 3rd Option #19415

    MSchappler
    Moderator

    That method works.

    The easiest method for AVG and other third party virus software programs is to install the program and when prompted that the program may be or is a potential risk, is to select More Options which allows you to create an exception and thus allow the program to run while the virus software is monitoring the system.

    This is a general rule regardless if the program is NewViews or any other type of trusted software.

    Regards to all,

    Martin


    MSchappler
    Moderator

    Interesting problem.

    I’ve managed to duplicate this behavior using your account naming paradigm. I cannot reproduce this behavior using 1002-ProjectName, 3002-Project Name, up to 9002-Project Name. I will investigate this and report back on this forum.

    When I type 2002-Project Name, I get the first 2 landing on the second 2 as in 2002 but when I enter the zero the cursor falls back to where it should be..

    To stop this behavior for now, create an account called 2 and give the account a normal balance of your choosing and set the account to inactive which will prevent posting to this temporary account named 2. The account 2 provides a lower dictionary sort value which will allow you to enter 2002-Project Name properly.

    Regards to All,

    Martin

    in reply to: Print Account Ledgers error #19102

    MSchappler
    Moderator

    There is an instance with the Details set to Yes using Print Account Ledgers > Advanced. Use Print Account Ledgers Simple until the next update.

    You could install the prior release 2.28.3 until the 2.29.0 update is ready. The error message does not occur in 2.28.3.

    Regards to All,

    Martin

    in reply to: Print Account Ledgers error #19100

    MSchappler
    Moderator

    I suspect you are using Print > Account Ledgers > Advanced with Historic Aging set to Yes. Set Historic Aging to No and you will not receive this error.

    This problem will be fixed in the upcoming update 2.29.0 which should be released in early July 2016.

    Regards to All,

    Martin

    in reply to: Unwanted columns #19098

    MSchappler
    Moderator

    Click away from the window you were on when the Delete & Disable Prompt button was clicked and then return to the same window and select the Delete Column button. You will be prompted again.

    When the Delete & Disable Prompt button is selected, you can deleted more columns without being prompted. When you return to the display window, all defaults to column delete are reset.

    Regards to All,

    Martin

    in reply to: CRA Business # #19035

    MSchappler
    Moderator

    Yes, you will have to do this for now.

    Service Canada specifies the first number can only be a “1” or an “8”. ROE Web specifies that the Business number can be a “1”, “7”, or “8”.

    This will be corrected in the next NV2 update.

    Sorry for the inconvenience.

    Regards to All,

    Martin

    in reply to: Logout backup problem #18829

    MSchappler
    Moderator

    Interesting. There will be an NV2 update released next week (week of March 1, 2016) that should address this issue.

    I take it that this is the first instance since you have updated to NV2 version 2.28.3.

    Thanks for the information.

    Regards to All,

    Martin

    in reply to: service timeout #18827

    MSchappler
    Moderator

    Ideally after a server reboot/power outage the NV2 server service restarts automatically without the need to manually start the service.

    I have seen this error with Win server 2003 and XP but newer Windows Operating Systems do not experience this problem.

    I’ll make a note of this and see if future NV2 updates will include the doubled timeout setting.

    Thanks for the information.

    Regards to All,

    Martin

    in reply to: Excel 2016 #18826

    MSchappler
    Moderator

    You have installed the cloud version of Excel which may appear to be installed on your machine. Check the installation directory and if it appears to be installed on a virtual drive then you need to contact Microsoft to get a full installation for your machine.

    If the installation appears to be installed on your local physical hard drive then the installation of Excel did not install the required COM/NET objects on your system. NV2 requires these objects to be installed in order to print.

    You will need to contact Microsoft to install the COM/NET objects on your system.

    Regards to All,

    Martin

    in reply to: History and detail window #18798

    MSchappler
    Moderator

    Yes, this is normal if the account types you have mentioned have their ledger indexes turned off. To turn on the ledger indexes for the account types you have mentioned, click NewViews > Account and select the Accounts button tab. Choose Setup. From this view you will see a column labeled Ledger Indexed.

    For each account type you have mentioned, press F3 on the ledger index field and select Yes. Cursor off of the row and the account type will become visible (indexed) from the detail window. This may take some time depending on the amount of transactions within each account type.

    Regards to All,

    Martin

    in reply to: Quebec presence #18787

    MSchappler
    Moderator

    The Windows version of NewViews currently does not support the Universal Coded Character Set or Unicode. This character set will be implemented in a future release of NV2 which will allow all accented characters.

    Yes, the NV2 manual is in English but you may be able to convert the manual to French using online utilities. The F1 key for Help will always display the English manual.

    The English version of Excel is currently supported and perhaps in time NV2 will support the French version of Excel.

    Regards to All,

    Martin

    in reply to: Quebec presence #18770

    MSchappler
    Moderator

    We have a lot of Quebec users and we have an Ottawa office that provides training and consulting to many of our Quebec users.

    Many of the Quebec Accountants / Consultants that promoted NewViews in the past had retired or had moved on to a Windows based products when the Windows version of NewViews was being developed. Now that there is a Windows version, we are moving steadily towards a greater presence within Quebec.

    I hope this helps in answering your question.

    Regards to All,

    Martin

    in reply to: Back Up upon exiting not working on 2.28 #18744

    MSchappler
    Moderator

    The 2.28.3 update performs a logout backup each time time you log out of the application database. You will see a backup called *.nv2_backup_logout. If the name of your NV2 books is named ACME then a backup called ACME.nv2_backup_logout will be created when exiting the books.

    You should still perform File > Backup within your application database.

    Regards to All,

    Martin

    in reply to: 2.23 ISSUE #18636

    MSchappler
    Moderator

    Hello John,

    We will be making a modification in the upcoming 2.29.0 release of NewViews to address this issue.
    It should be released by Mid January 2016.

    Regards to All,

    Martin

    in reply to: Windows 10 #18577

    MSchappler
    Moderator

    Hello John,

    Yes. NV2 has been tested with Windows 10 and they are no problems with operating NV2 on this operating system. There are no tweaks or caveats.

    NV2 runs on Windows 2000 and above. In a multi-user environment, some machines can be a combination of various Windows versions. The NV2 server is not limited to the Windows version connect from. You can upgrade your machines in any manner that you see fit.

    I hope this helps,

    Regards to All,

    Martin

Viewing 15 posts - 16 through 30 (of 805 total)