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Viewing 15 posts - 16 through 30 (of 812 total)
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  • in reply to: Vacation Accrual Total To's #20093

    MSchappler
    Moderator

    The Debit vacation expense should be totaling to the Gross earnings and a expense account which I believe was the same account you were totaling the other earnings. The vacation expense is calculating deductions and is reporting it’s amount in Box 14 whereas the Vacation Pay Paid is not reporting on Box 14.

    If you have any further questions, you can email me a screen display of the employee setup to support@qwpage.com.

    Regards to all,

    Martin


    MSchappler
    Moderator

    The posting to the bank account is set from the Payruns window tab > Settings. You could process all employees under one bank account and then under the Pay Checks windows tab redirect the appropriate checks to the correct bank account.

    If you will be using NV2 to upload EFT Deposits to the bank, you will need to setup a separate bank account for EFT Information including the EFT Information for the employees. A separate EFT Payments journal should be used as well.

    Regards to All,

    Martin


    MSchappler
    Moderator

    Change the Journal under the Journal column from PI to Default. Manually type Default or press F3 to select.

    Once selected, pres the F12 key or menu select Edit > Default Value > Set. This will force default as the Journal selection when entering new AP items.

    The default journal does not require a detail item whereas PI (Purchase Invoice) does.

    I hope helps.

    Regards to All,

    Martin

    in reply to: Export/Display to Excel 2013 Slow #19980

    MSchappler
    Moderator

    Add the following command line argument to your Workstation Icon properties to increase Excel’s response time to display/print documents from NV2:

    -template_print_speedup

    Right mouse click on the NewViews workstation icon and select Properties. Add the above line to the displayed Target under the Shortcut tab. The default target is as follows:

    C:\NV2\nv2.exe -nv2

    Change it to:

    C:\NV2\nv2.exe -nv2 -template_print_speedup

    Click the OK button.

    This will increase Excel Display/Print speeds in Office 2007 and above.

    Regards to All,

    Martin

    in reply to: Copy-paste from Excel cell to Comment box in NewViews #19462

    MSchappler
    Moderator

    The error message Missing ” appears on in Journals (Pink screens) and account ledgers (Green screen) but not on Reports (Blue screens).

    The work around for now to is to copy the cell from the formula bar and then paste into NV2.

    I will try to have this problem updated in the next NV2 update.

    Regards to All,

    Martin

    in reply to: Printing and Excel 2016 #19418

    MSchappler
    Moderator

    Type does not Match.

    Close NV2 down.

    Verify that that default printer is set on your system by reviewing Devices and Printers and ensure that the printer icon displays a check mark.

    Review the Excel Options and ensure that the Font Display is set to a common font display (Arial, Courier).

    Add English (United States) as an additional language setting in the option for Excel.

    Go back into NV2 and try to print/display again.

    If the three suggestions above do not help, you will have to call in to our support department (905-946-9460) for further review.

    Regards to All,

    Martin

    in reply to: Printing and Excel 2016 #19416

    MSchappler
    Moderator

    You should state the error message that you are receiving when you try to print when posting to this forum.

    There was a Windows 10 update last week which disabled the default printer on all Windows 10 systems. To solve this issue, navigate to Devices and Printers and select the printer icon as the default printer and NV2 will print/output to excel without an error.

    I hope this helps you and everyone else who is experiencing problems after the Windows 10 update.

    Regards to All,

    Martin

    in reply to: NewViews 2 and AVG Anti-virus Softwar, 3rd Option #19415

    MSchappler
    Moderator

    That method works.

    The easiest method for AVG and other third party virus software programs is to install the program and when prompted that the program may be or is a potential risk, is to select More Options which allows you to create an exception and thus allow the program to run while the virus software is monitoring the system.

    This is a general rule regardless if the program is NewViews or any other type of trusted software.

    Regards to all,

    Martin


    MSchappler
    Moderator

    Interesting problem.

    I’ve managed to duplicate this behavior using your account naming paradigm. I cannot reproduce this behavior using 1002-ProjectName, 3002-Project Name, up to 9002-Project Name. I will investigate this and report back on this forum.

    When I type 2002-Project Name, I get the first 2 landing on the second 2 as in 2002 but when I enter the zero the cursor falls back to where it should be..

    To stop this behavior for now, create an account called 2 and give the account a normal balance of your choosing and set the account to inactive which will prevent posting to this temporary account named 2. The account 2 provides a lower dictionary sort value which will allow you to enter 2002-Project Name properly.

    Regards to All,

    Martin

    in reply to: Print Account Ledgers error #19102

    MSchappler
    Moderator

    There is an instance with the Details set to Yes using Print Account Ledgers > Advanced. Use Print Account Ledgers Simple until the next update.

    You could install the prior release 2.28.3 until the 2.29.0 update is ready. The error message does not occur in 2.28.3.

    Regards to All,

    Martin

    in reply to: Print Account Ledgers error #19100

    MSchappler
    Moderator

    I suspect you are using Print > Account Ledgers > Advanced with Historic Aging set to Yes. Set Historic Aging to No and you will not receive this error.

    This problem will be fixed in the upcoming update 2.29.0 which should be released in early July 2016.

    Regards to All,

    Martin

    in reply to: Unwanted columns #19098

    MSchappler
    Moderator

    Click away from the window you were on when the Delete & Disable Prompt button was clicked and then return to the same window and select the Delete Column button. You will be prompted again.

    When the Delete & Disable Prompt button is selected, you can deleted more columns without being prompted. When you return to the display window, all defaults to column delete are reset.

    Regards to All,

    Martin

    in reply to: CRA Business # #19035

    MSchappler
    Moderator

    Yes, you will have to do this for now.

    Service Canada specifies the first number can only be a “1” or an “8”. ROE Web specifies that the Business number can be a “1”, “7”, or “8”.

    This will be corrected in the next NV2 update.

    Sorry for the inconvenience.

    Regards to All,

    Martin

    in reply to: Logout backup problem #18829

    MSchappler
    Moderator

    Interesting. There will be an NV2 update released next week (week of March 1, 2016) that should address this issue.

    I take it that this is the first instance since you have updated to NV2 version 2.28.3.

    Thanks for the information.

    Regards to All,

    Martin

    in reply to: service timeout #18827

    MSchappler
    Moderator

    Ideally after a server reboot/power outage the NV2 server service restarts automatically without the need to manually start the service.

    I have seen this error with Win server 2003 and XP but newer Windows Operating Systems do not experience this problem.

    I’ll make a note of this and see if future NV2 updates will include the doubled timeout setting.

    Thanks for the information.

    Regards to All,

    Martin

Viewing 15 posts - 16 through 30 (of 812 total)