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Viewing 15 posts - 31 through 45 (of 814 total)
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  • in reply to: Logout backup problem #18829

    MSchappler
    Moderator

    Interesting. There will be an NV2 update released next week (week of March 1, 2016) that should address this issue.

    I take it that this is the first instance since you have updated to NV2 version 2.28.3.

    Thanks for the information.

    Regards to All,

    Martin

    in reply to: service timeout #18827

    MSchappler
    Moderator

    Ideally after a server reboot/power outage the NV2 server service restarts automatically without the need to manually start the service.

    I have seen this error with Win server 2003 and XP but newer Windows Operating Systems do not experience this problem.

    I’ll make a note of this and see if future NV2 updates will include the doubled timeout setting.

    Thanks for the information.

    Regards to All,

    Martin

    in reply to: Excel 2016 #18826

    MSchappler
    Moderator

    You have installed the cloud version of Excel which may appear to be installed on your machine. Check the installation directory and if it appears to be installed on a virtual drive then you need to contact Microsoft to get a full installation for your machine.

    If the installation appears to be installed on your local physical hard drive then the installation of Excel did not install the required COM/NET objects on your system. NV2 requires these objects to be installed in order to print.

    You will need to contact Microsoft to install the COM/NET objects on your system.

    Regards to All,

    Martin

    in reply to: History and detail window #18798

    MSchappler
    Moderator

    Yes, this is normal if the account types you have mentioned have their ledger indexes turned off. To turn on the ledger indexes for the account types you have mentioned, click NewViews > Account and select the Accounts button tab. Choose Setup. From this view you will see a column labeled Ledger Indexed.

    For each account type you have mentioned, press F3 on the ledger index field and select Yes. Cursor off of the row and the account type will become visible (indexed) from the detail window. This may take some time depending on the amount of transactions within each account type.

    Regards to All,

    Martin

    in reply to: Quebec presence #18787

    MSchappler
    Moderator

    The Windows version of NewViews currently does not support the Universal Coded Character Set or Unicode. This character set will be implemented in a future release of NV2 which will allow all accented characters.

    Yes, the NV2 manual is in English but you may be able to convert the manual to French using online utilities. The F1 key for Help will always display the English manual.

    The English version of Excel is currently supported and perhaps in time NV2 will support the French version of Excel.

    Regards to All,

    Martin

    in reply to: Quebec presence #18770

    MSchappler
    Moderator

    We have a lot of Quebec users and we have an Ottawa office that provides training and consulting to many of our Quebec users.

    Many of the Quebec Accountants / Consultants that promoted NewViews in the past had retired or had moved on to a Windows based products when the Windows version of NewViews was being developed. Now that there is a Windows version, we are moving steadily towards a greater presence within Quebec.

    I hope this helps in answering your question.

    Regards to All,

    Martin

    in reply to: Back Up upon exiting not working on 2.28 #18744

    MSchappler
    Moderator

    The 2.28.3 update performs a logout backup each time time you log out of the application database. You will see a backup called *.nv2_backup_logout. If the name of your NV2 books is named ACME then a backup called ACME.nv2_backup_logout will be created when exiting the books.

    You should still perform File > Backup within your application database.

    Regards to All,

    Martin

    in reply to: 2.23 ISSUE #18636

    MSchappler
    Moderator

    Hello John,

    We will be making a modification in the upcoming 2.29.0 release of NewViews to address this issue.
    It should be released by Mid January 2016.

    Regards to All,

    Martin

    in reply to: Windows 10 #18577

    MSchappler
    Moderator

    Hello John,

    Yes. NV2 has been tested with Windows 10 and they are no problems with operating NV2 on this operating system. There are no tweaks or caveats.

    NV2 runs on Windows 2000 and above. In a multi-user environment, some machines can be a combination of various Windows versions. The NV2 server is not limited to the Windows version connect from. You can upgrade your machines in any manner that you see fit.

    I hope this helps,

    Regards to All,

    Martin

    in reply to: Server Services Ver 2282 #18522

    MSchappler
    Moderator

    Yes. This is explained in the NV2 Manual under The Server > Remote Server Access.
    When you have accessed the NV2 server, which is running via a service, you can insert a new row and then add under the file column add the application database to offer. You cannot search (F3) via this method but you can enter the application database path manually.

    Regards to All,

    Martin

    in reply to: Print PayNotes Info for all Employees #18461

    MSchappler
    Moderator

    Block the employee payroll records and then issue /go RnnProc (/GR) EXPEMP. This procedure will allow you to export the PAYNOTES information to a text file in which you can open in Excel.

    Regards to All,

    Martin

    in reply to: Trial Balance #18427

    MSchappler
    Moderator

    I suspect that you have accounts that total to your Proof and Opening Retained Earnings accounts that are not appearing on your Trial Balance Report. Check NewViews > Account > Expense, General in the setup view to verify that accounts totaling to PROOF have the Report Name filled in.

    Regards to All,

    Martin

    in reply to: Trial Balance #18412

    MSchappler
    Moderator

    Check the Normal Representation column of your Trial Balance accounts and ensure that the Balance Sheet accounts are set to Perpetual and the Income Statement accounts are set to Periodic.

    The Balance Sheet accounts should be totaling to the Proof Account at the bottom of the Trial Balance Report which must be set to Perpetual. The Income Statement accounts should be totaling to the opening Retained Earnings account which totals to the Proof account. This Opening Retained Earnings account normal representation must be set to Opening. Set the dates on the Trial Balance Tab to your Fiscal Year and then menu select Print > All and check your balances via Excel.

    If you still do not balance, check the normal representation of your accounts again for errors and the totaling explained above.

    A proper example can be found in the Canadian and U.S.A. demo books by select Demo Books from the NewViews 2.0 menu..

    Regards to All,

    Martin

    in reply to: Printing Journals #18322

    MSchappler
    Moderator

    For now, use the Print Detail Windows in the General Journal which will print the details and then Block All of the General Journal ledger. Once both are in excel, you will move to merge the ledger with the details manually.

    A better method for performing this task will be included in the next update to NV2.

    Regards to All,

    Martin

    in reply to: Auto-Reconcile error #18320

    MSchappler
    Moderator

    I suggest that you download the updated Auto Reconcile script from the following URL address:

    https://newviews.com/improved-auto-reconcile-tool-now-available/

    If you encounter a problem with the updated script then email support@qwpage.com the OFX file(s). Include the .qbo and .qfx file(s) if you have tried the other formats. Include that these files were generated from the Royal Bank.

    Regards to All,

    Martin

Viewing 15 posts - 31 through 45 (of 814 total)